Refund Policy

Last updated: October 18, 2026

1. Your purchase

Each purchase adds the Practice Rounds in that pack (1, 3, or 10) and the same number of Dossier builds. Documents are optional. Both people in a shared Case use the creator's rounds. A Practice Round is used when either person submits the fifth answer in a Practice Session.

Reflog Consulting, LLC operates Ready for My Interview and is the seller. Stripe processes payments. We do not receive or store your full card number.

2. 14-day money-back guarantee

Request a refund within 14 days of purchase and we will refund the full purchase price. You can request a refund even if you have built a Dossier or used some or all of the Practice Rounds. Use by either person in a shared Case does not change this guarantee.

The guarantee applies to each purchase, including purchases of more rounds. You do not need to give a reason. Service restrictions for misuse do not cancel this guarantee.

3. How to request a refund

Email support@readyformyinterview.com within 14 days of purchase. Include the email address you used to sign in and the purchase date or Stripe receipt. Do not send your Packet, immigration documents, or card details.

The person who made the purchase should request the refund. We may ask for information needed to identify the payment and confirm that the request comes from the purchaser. We do not require proof that you have not used the service.

Refunds are handled by support, not automatically in the app. We return the full purchase price to the original payment method through Stripe. The time it takes to appear depends on your bank or payment provider.

A refund returns your payment. It does not automatically change your round balance, transfer rounds, or delete your Case. Case deletion follows the Privacy Policy. Service restrictions for misuse can still apply.

4. Service limits and misuse

We use service limits and security checks to prevent automated use and attempts to bypass limits. We may restrict access or decline future purchases when someone misuses the service or repeatedly purchases and refunds access. These measures do not remove the 14-day guarantee for a purchase already made.

Leaving a shared Case, removing access, deleting a Case, or Case expiry does not automatically issue a refund. You can still request a refund within the guarantee period.

Purchased rounds belong to the purchaser. Deleting or expiring a Case does not erase unused rounds; they remain available on the purchaser's new personal Case. Leaving or removal does not move rounds to the invited person.

5. Requests after 14 days and billing errors

After 14 days, refunds for technical failures or other circumstances are considered individually. Contact support so we can review the problem.

Report duplicate charges or billing errors even if more than 14 days have passed. We will investigate and correct confirmed errors.

6. Your legal rights

This policy does not limit any refund, cancellation, or other consumer rights you have under applicable law.

7. Changes and contact

The policy in effect when you purchase applies to that purchase, unless applicable law requires otherwise.

For refund or billing questions, email support@readyformyinterview.com.